frequently asked

questions

applications

I do not have a social security card can I apply?

We require a government issued identification and a copy of your social security card.

Do I have to add my spouse?

All members that will be living in the apartment must be on the application.

Can I hold my deposit until I get the apartment?

No, all deposits and application fee’s must be turned in with the application

What do I need to qualify?

You will need state issued identifications for all members applying that are 18 & over, Social Security cards for all members of the household, and any income verification information to include, checks stubs and / or Social Security Award Letters.

Current Residents

Resident Handbook

Upon move-in, new residents are provided with a new resident handbook. Here you will find enclosed more information on items like; Rent, Work-Order Requests, and other important information.

Find it here

Who could I speak to, to direct a complaint?

Any concerns can be directed to a Regional Property Manager;

East Miriam 915-478-7665

East 2 Genessie 915-503-3969

Northeast Brianda 915-472-0709

San Elizario Ana 915-297-1304

 If for some reason a regional manager is not available an email can be sent to tropicanacares@tropicanaproperties.org. All questions or concerns are welcome.

How do I pay my rent?

Innago is an online payment service that allows our residents to register and pay their rent online or through the app on their phones. Residents can connect their checking account or their credit card information.

Effective 1.1.2023, our P.O. boxes will be closed and will no longer accept rent payments. Any rent sent will be returned to the sender and will be considered late.

Last updated 12.5.2022

Where do I submit my work order and what do I do if I cannot get a hold of anyone?

All work orders need to be submitted to the designated property manager IN WRITING. Please see the leasing office for more details.  If you cannot get a hold of the property manager please leave them a message and they will get back to you.

properties

What is the location of Properties?

Depends on which property you are requesting assistance with. We have five properties on the west and Anthony side, eight properties on the northeast side, fifteen properties on the east and far east side and seven properties in the lower valley & San Elizario area. For our availability by region, please call or text the corresponding leasing agents for the area you are interested in:

Abel cell: +1 915 474 4729 for Lower Valley, Socorro and San Eli Region

Cynthia cell: +1 915 474 4733 for East, Northeast and West

Why the difference in prices?

We are a low income tax credit program and we have rents that are income restricted by household size.

What are your available vacancies?

The depends on which property you are requesting assistance with. For our availability by region, please call or text the corresponding leasing agents for the area you are interested in; Abel cell +1 915 474 4729 for Lower Valley Region, Socorro and San Eli Region. Cynthia cell +1 915 474 4733 for East, Northeast and West.

On what sides of town do you have apartments?

We have five properties on the west side, eight properties on the northeast side, nine properties on the east side and seven properties in the lower valley & San Elizario area.  For our availability by region, please call or text the corresponding leasing agents for the area you are interested in; Abel cell +1 915 474 4729 for Lower Valley Region, Socorro and San Eli Region. Cynthia cell +1 915 474 4733 for East, Northeast and West.

Affordable & Quality Living

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