frequently asked

questions

applications

I do not have a social security card can I apply?

We require a government issued identification and a copy of your social security card.

Do I have to add my spouse?

All members that will be living in the apartment must be on the application.

Can I hold my deposit until I get the apartment?

No, all deposits and application fee’s must be turned in with the application

What do I need to qualify?

You will need state issued identifications for all members applying that are 18 & over, Social Security cards for all members of the household, and any income verification information to include, checks stubs and / or Social Security Award Letters.

complaints

Who could I speak to, to direct a complaint?

Any concerns can be directed to a Regional Property Manager;

Lower Valley Abel 915-474-4729

East Miriam 915-478-7665

Northeast Brianda 915-472-0709

San Elizario Gloria 915-497-6608

 If for some reason a regional manager is not available an email can be sent to tropicanacares@tropicanaproperties.orgAll questions or concerns are welcome.

payments

What is the P.O. Box address?

That depends on the property you live at. Below is a list of PO Box addresses for specific properties:

  • Americas Palms: PO BOX 844878 Dallas, TX 75284
  • Horizon Palms: PO BOX 847809 Dallas, TX 75284
  • Paseo Palms: PO BOX 844351 Dallas, TX 78284
  • Patriot Palms: PO BOX 840010 Dallas, TX 75284
  • All other properties: PO BOX 3608 El Paso, TX 79923

properties

What is the location of Properties?

Depends on which property you are requesting assistance with. We have four properties on the west and Anthony side, eight properties on the northeast side, fifteen properties on the east and far east side and seven properties in the lower valley & San Elizario area. Your best option is to call the corresponding leasing agents for the area you are interested in:

Abel cell: +1 915 474 4729 for Lower Valley

Maria cell +1 915.474.4963 for Socorro and San Eli Region

Cynthia cell: +1 915 474 4733 for East, Northeast and West

Why the difference in prices?

We are a low income tax credit program and we have rents that are income restricted by family size.

What are your available vacancies?

The depends on which property you are requesting assistance with. Your best option is to call the corresponding leasing agents for the area you are interested in;  Abel cell +1 915 474 4729 for Lower Valley Region.  Maria cell +1 915.474.4963 for Socorro and San Eli Region. Cynthia cell +1 915 474 4733 for East, Northeast and West.

On what sides of town do you have apartments?

We have four properties on the west side, eight properties on the northeast side, nine properties on the east side and seven properties in the lower valley & San Elizario area.  Your best option is to call the corresponding leasing agents for the area you are interested in; Abel cell +1 915 474 4729 for Lower Valley Region.  Maria cell +1 915.474.4963 for Socorro and San Eli Region. Cynthia cell +1 915 474 4733 for East, Northeast and West.

repairs

Where do I submit my work order and what do I do if I cannot get a hold of anyone?

All work orders need to be submitted to the designated property manager IN WRITING. Please see the leasing office for more details.  If you cannot get a hold of the property manager please leave them a message and they will get back to you.

Affordable & Quality Living

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